Robotic Process Automation

Boost efficiency and control costs by deploying virtual agents to perform common business tasks

RPA is an autonomous digital workforce, independent of human interaction to help your employees work faster. Simply, robotic automation is software automating software. Software robots can fully automate essential business transactions through Robotic Process Automation (RPA) or optimize the way people work with Robotic Desktop Automation (RDA). The goal is an improved customer experience and operational excellence through increased efficiency, performance, and agility in the day-to-day activities across the enterprise.

Implementing RPA for your Business

We help organisations jumpstart their journey towards playing work between humans, robots and syatems. It begins by enabling the business to implement a flexible decision hub that applies real-time AI with every interaction. Organizations using Robotic Desktop Automation and Robotic Process Automation are realizing a faster and greater return on investment when both are leveraged in the transformation journey.

Some key benefits customers experience with robotic automation:

  • Optimize customer service processes by simplifying the desktop
  • Enforce regulatory and service-level agreement compliance
  • Provide flexibility to scale up or down as work is queued
  • Improve agility and speed to market to meet changing business needs
  • Enable 24x7 workflow processing.

Our Offerings

Automation Platform for Managed Services:

We have introduced Managed Service Automation Platform to optimize the speed to deploy your digital workforce. For a predictable monthly fee, our robots-as-a-service solution provides rapid deployment and scalability – without any in-house IT challenges. Our Managed Service liberates your team to focus on their process enhancements and driving necessary change across the organisation.

Efficiency Optimization POC:

We have designed cloud-based custom-test RPA PoCs to test your use cases to the fullest. These PoCs brings higher level of confidence in RPA eventually leading to a strong business case.

Nurture Digital Labour:

Our service levels can be tailored according to the criticality of the process – with rapid response, in-line with our detailed support framework. In addition, we provide ongoing support and maintain a library of client processes and objects to be accessible, To enhance your knowledge and experience, we offer access to training and a valuable knowledge base – so you remain informed of new developments, useful insights and guidance.

Onboarding Digital Labour:

We work collaboratively with you to successfully implement your digital workforce. We bring best-in-class project, process automation and technical expertise and you provide operations and process SMEs to contribute to the overall results. Our implementation approach and methods provide a rigorous structure to assess, define, build, test and implement automated processes. Expertise built up over multiple implementations and technologies helps us avoid error and delay. 

ITOPS Automation Consultancy:

Our expertise in digital workforce provision will help you identify and capture its potential for your organization. We help determining which processes can be automated, and the benefits of doing so in terms of P&L improvement, quality, scalability and process improvement. The outcome of this phase is to prove the concept of a trial process, which helps build a business case. We also produce a benefits case and detailed rollout plan.

 

Workforce Intelligence & Robotic Automation

Our robotic desktop automation, process automation, case management and workforce intelligence,  together to enable more productive employees and a better customer experience. Unlike RPA-only solution providers, We offer end-to-end Robotics, CRM, and BPM for any digital enterprise.

Identify workflow inefficiencies:
Automate desktop processes:
Reduce repetitive tasks:
As a first step, businesses can analyze their employee workflows to uncover processes that are causing disruption in customer experience, such as needless and error-prone data rekeying across different apps. This visibility helps find inefficient processes that could be prime candidates for robotics to digitally transform their operations.

CSRs suffering from application overload can now benefit from desktop applications operating in a single seamless process—moving data between applications where APIs don't exist. Solutions can be deployed , quickly simplifying the employee experience, which leads to a better customer experience.

Outside of customer service, many high-volume, low-complexity tasks traditionally done by employees can be automated without the need for human intervention decreasing the reprtetive task. Robotic process automation enables these processes—from reviewing claim details to updating transaction systems—to be run unattended, further freeing representatives to meet the needs of their customers.

Need a better Solution?

We would love to hear from you.